Our Commitment to You
We are dedicated to providing prompt assistance to our valued customers, ensuring their valuable time is respected. Should you encounter any challenges related to loan disbursal or repayment, or experience interruptions in our services, please feel free to reach out to us using the provided contact details. Your satisfaction is our priority, and we are here to address any concerns you may have.
Important Notice
It has come to our notice that some groups are impersonating us and trying to portray that they are part of our group, eliciting fees with the false promise of giving loans. All are requested to be wary of such groups and their similar attempts. We would like to state that we do not charge any upfront fee against our loans. Anyone charging or claiming to charge any upfront fee is not a part of our organisation.
Our Ethical Standards
We strictly follow the RBI directive and have set up an effective Grievance Redressal Cell to handle and address all manner of grievances. We always endeavour to carry out responsible lending, whereby we give just the loan which we know you will find convenient to pay back, but also recover our dues ethically. We never believe in any manner of high-handed or coercive recovery methods.
Grievance Redressal Process
Customer Support
Contact our customer support team with your concern. Most issues are resolved at this stage within 3–5 business days.
Phone: +91 92171 12002
Email: info@kangancons.com
Grievance Redressal Officer (GRO)
If your issue is not resolved at Level 1, you can escalate it to our Grievance Redressal Officer, who will respond within 7 business days.
[Grievance Redressal Officer: to be provided]
Email: [grievance email: to be provided]
Phone: [grievance phone: to be provided]
Regulatory Authority (RBI)
If you are not satisfied with the resolution provided at Level 2, you can approach the regulatory authority.
Department of Non-Banking Supervision
6, Sansad Marg, New Delhi – 110001
You may also lodge a complaint through the RBI Complaint Management System at cms.rbi.org.in, or register it on the RBI Sachet portal at sachet.rbi.org.in.